Last Update: 12/27/2019
This policy covers the following marketplaces underneath the Trader Interactive umbrella. Some are used to connect buyers and renters with sellers or owners, and others are used exclusively by our sellers and owners to manage their company information, manage their employee access to their online information, and/or to update/change inventory and listings.
This policy applies to information we collect from or about you through our marketplaces and in email between you and a marketplace. Additionally, we may retain records of our communications through other media (such as phone and mail) based on questions or inquiries you provide.
We require certain information to provide our services to you, whether you are a buyer, seller, owner, or renter. For example, you must have an account with us in order to list a vehicle for sale. When you choose to share the information below with us, we collect and use this information to operate our marketplaces and to connect you with buyers, sellers, owners, or renters.
Guest Searching to Basic Request and Account Information: You don't have to create an account to use some of our marketplace features, such as searching for vehicles or equipment, looking at seller or owner inventory, or checking out the prices of vehicles listed for sale. If you choose to receive our newsletters, create an account on our marketplaces, participate in sweepstakes/give-a-ways, or engage in other marketplace activities, you must provide us with some personal data so we can enroll you in those services or set-up your account. Each contact form, interest form, account set-up, or reservation request identifies the required personal data fields to be completed prior to submitting it to us. Additional fields may be shown but are not required to complete your submission.
When you register for a newsletter, enter a sweepstakes, or set up an account, we may ask for your email address and/or your first name and last name. If you ask to be connected to a seller or owner, we ask you to provide, in addition to the above, additional contact information such as your phone number and physical address.
Public Information - Customer Reviews: Some of our marketplaces include the ability for buyers to provide reviews or comments on sellers of vehicles or equipment. Your comments and reviews are posted publicly on our marketplace. Prior to posting your review or comments, we will assess your posting to ensure it meets our content standards and is not inappropriate, offensive, or discriminatory.
If you would like to have your posted customer review removed from a marketplace, please send us a request through our Contact Us page. Please provide sufficient information to help us to identify the Customer Review that you wish to have removed. We may contact you if we require additional evidence to verify that you are the author of the review. Please note, even if we delete your Customer Review from the marketplace, copies of your review may remain viewable in cached and archived pages, or might have been copied or saved by other users.
Social Media Accounts: You may choose to follow Trader Interactive or our marketplaces via provided links to Facebook, Twitter, Snapchat, Pinterest, or Instagram. We will have visibility into the connection information you share via these social media platforms. You may also choose to use your Facebook or Google accounts to sign-in and create a MyTrader user account. These social or sign-in connections with our marketplaces may automatically provide us with access to certain personal data they have stored about you (such as content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings available through your account with these companies.
Payment Information: Trader Interactive does not process payments for any parties on our marketplaces. When you are ready to pay for a listing to sell a vehicle, to reserve a rental, or other payment transactions allowed via our marketplaces, your payment will be completed by a third-party payment processing company, CyberSource, Clear Commerce, or Stripe. CyberSource, Clear Commerce, or Stripe will accept and store your payment information, process your payment transaction, and provide confirmation back to you, the owner, and us as applicable that your payment has completed successfully.
Other Data You May Share with Our Company: In addition to your interaction with our marketplaces, you may share information about yourself and your interests through:
How You Control Information You Provide to Us:
As noted above, you control how and what you share with our marketplaces. Below are actions you can take:
We receive certain information when you use our services or other marketplaces or mobile applications that include our content, and from third parties including advertisers. We use such data, described in detail below, to operate our marketplaces.
Location Information: We require information about current location, which we get from signals such as your IP address or device settings, to determine content and services available to you through our marketplaces. We use an outside vendor company to resolve your IP address during a browsing session to a location. We do not retain your IP address as part of your activity or account.
Links: In order to operate our marketplaces, we keep track of how you interact with links across our services. If you click on an external link or ad on our marketplaces, that advertiser or website operator might figure out that you came from our site, along with other information associated with the ad you clicked, such as characteristics of the audience it was intended to reach. They may also collect other personal data from you, such as cookie identifiers or your IP address.
Cookies are not required for many parts of our marketplaces, such as searching. Although most web browsers automatically accept cookies, many browsers' settings can be set to decline cookies or alert you when a website is attempting to place a cookie on your computer. However, some of our services may not function properly if you disable cookies. When your browser or device allows it, we use both session cookies and persistent cookies to better understand how you interact with our marketplaces, to monitor aggregate usage patterns, and to personalize and otherwise operate our services such as by providing account security and personalizing the content we show you including ads. We do not support the Do Not Track browser option.
Log Data: We receive information when you view content on or otherwise interact with our marketplaces, which we refer to as "Log Data," even if you have not created an account. For example, when you visit our marketplaces, sign into your account, or interact with our email or contact forms, we may receive information about you. This Log Data includes information about your computer and internet connection, as well as details of your visit to our marketplaces. Specifically, this includes traffic data, logs, and other communication data and the resources that you accessed and used â€“ some data may only be used during your active session (and then forgotten) while other data may persist such as your preferences or remembering you when you return. We may include IP address, browser type, operating system, the referring web page, pages visited, location (based on IP address), device information (including device and application IDs), search terms, and cookie information.
We use Log Data to operate our services and ensure their secure, reliable, and robust performance. For example, we use Log Data to protect the security of accounts and to determine what content is popular on our marketplaces. We also use this data to improve the content we show you, including ads. We use the information you provide to us and data we receive, including Log Data and data from third parties, to make inferences like what topics you may be interested in which helps us better design our services for you and personalize the content we show you, including ads.
Other Third Parties and Affiliates: We may receive information about you from third parties who are not our advertisers or ad vendors, such as vendors and service providers who help us evaluate the safety and quality of content on our platform or our corporate affiliates.
Personalizing Across Your Devices: When you sign in to our marketplaces on a browser or via our mobile application on a device, we will associate that browser or device with your account for purposes such as authentication, security, and personalization. We may also associate the activity you did on one and share it with the other. We do this to operate and personalize our marketplaces and make them more relevant to you.
The nature of our marketplaces require that we share your personal information directly with the seller or owner you have identified in your interest/contact form to make these connections. You play a large part in what personal data we share and with whom we share it. However, in limited circumstances we may also disclose your personal data for additional purposes. We make such disclosures either (a) at your direction, (b) subject to your right to opt-out, (c) as necessary to operate our services, or (d) as required by law.
Sharing You Control: We share or disclose your personal data with your consent or at your direction to connect you with the designated seller or owner that has the vehicle or equipment you are interested in.
While we don't accept and process your payments, we facilitate the connection to our third party payment processing providers, CyberSource, Clear Commerce, and Stripe, to accept your payment data, store that data as needed, process your payment transaction, and manage any post-transaction activities. CyberSource, Clear Commerce, and Stripe may send us information that the charge failed or was otherwise fraudulent, or that there is a dispute on a charge made on our behalf. We may share additional data with CyberSource, Clear Commerce, or Stripe to investigate and resolve activities resulting from the payment process.
Non-Personal Information: We collect, share and/or disclose non-personal data, such as anonymized or "de-identified" information and aggregated information about our customers and marketplace users such as the total number of times people engaged our marketplaces this month, the states those visits came from, or information related to advertising clicks or other metrics. This information does not identify any individual, without exception. All such non-personally identifiable information collected by us through our marketplaces, and all aggregated/compilations of non-personally identifiable information that we create, are the exclusive property of Trader Interactive. We may use any such non-personally identifiable or aggregated information for any purpose, including monitoring user traffic patterns, analyzing and quantifying user preferences, improving the design and content of our Services, and enabling us to personalize your user experience, and we may share it with customers, advertisers, service providers, and other third parties.
Other Uses: Trader Interactive also uses information collected about you, as well as non-personal data, to provide and improve our services and products, including to:
Storage of Information and Data: Trader Interactive is located in the United States, and all information that we receive or collect is stored in the United States and governed by U.S. law.
You control the personal data you share with us and that we forward onto the respective seller or owner. You may use a contact form to have us connect you with a specific seller who has the vehicle or equipment you are looking for. You may submit a rental reservation request for an owner's specific recreational vehicle for your next vacation. While it is more likely you will communicate directly with the seller or owner, you can ask us to provide access to or to correct the data you have provided.
If you have created a MyTrader, TraderTraxx, or other marketplace account, you can update the account information or delete your account. Where applicable, we also provide you tools to restrict or withdraw consent for contacting you or the use of data you have provided to us. We make the data you shared available in our marketplaces portable and provide easy ways for you to contact us.
Accessing or Rectifying Your Personal Data: If you have submitted a contact or interest form that we shared with the designated seller or owner, you can obtain a copy of what we sent by filling out this Web Form directly. We may include, as part of your contact or interest form submission, other information that is inferred from your visit or passively obtained via third-parties about you and your activity. This additional information is only included along with the contact information you provided to businesses that sell vehicles.
If you have created an account on Trader Interactive marketplaces, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account.
Deletion: We keep Log Data for a maximum of 18 months. If you follow the instructions here, your account will be deactivated and then deleted. When deactivated, your MyTrader account will no longer be viewable on our marketplaces. For up to 30 days after deactivation, it is still possible to restore your account if it was accidentally or wrongfully deactivated.
Object, Restrict, or Withdraw Consent: When you are logged into your MyTrader account, you can manage your settings and other account features here at any time.
Portability: Trader Interactive can provide you a means to request a download or the information you have shared through our marketplaces by following the steps here.
If you live in the United States, Canada, and Mexico, the data controller responsible for your personal data can be contacted at:
Trader Interactive, LLC
Attn: Privacy Requests
999 Waterside Drive, Suite 1900
Norfolk, VA 23510-3318
If you live outside the United States, Canada, and Mexico please reference below
Our marketplaces assume all users expressing interest in purchasing or renting vehicles from our sellers and owners are of majority age, can sign a contract, have a payment form issued in their name, and have a valid driver's license. Our services are not directed to children, and you may not use our services if you are under the age of 18. You must also be old enough to consent to the processing of your personal data in your country or state of residence.
If you are a resident of the State of California, you may have additional privacy rights under the California Consumer Privacy Act. Learn more about these privacy rights by visiting our Privacy Notice for California Residents.
Effective: December 27, 2019